Because every piece is printed specifically for you, our return policy is built around getting your order right.
Misprints, defects, and damage. If your item arrives misprinted, defective, damaged, or isn't what you ordered, email play3r35@gmail.com within 30 days of delivery with your order number and a clear photo of the issue. We'll send a free replacement or issue a full refund for the affected item — your choice. In most cases you won't need to send the item back.
Size and change-of-mind returns. We're unable to accept returns or exchanges for incorrect size selection or change of mind, since items are made to order. Please review the size chart on each product page before ordering, and email us if you'd like help choosing.
Cancellations. Orders can be canceled or changed only before they enter production — usually within a few hours of purchase. Contact us right away and we'll do our best.
Lost or undeliverable packages. If a package is lost in transit, we'll work with the carrier and, where appropriate, send a replacement. Packages returned due to an incorrect address provided at checkout can be reshipped at the customer's cost.
Refunds. Approved refunds are issued to your original payment method. Depending on your bank, it may take 5–10 business days to appear.
Questions? Email play3r35@gmail.com.